The RAG performance issue is now resolved.

The fix to resolve the missing conversation_id in Post Call Transcripts has been successfully deployed. A detailed RCA will be published later.

We have confirmed the release of our Data Extraction fix has continued to mitigate issue occurrence during peak traffic and that rates of Data Extraction failures are below pre-incident baseline.

The issue with Static SIP traffic on the EU residency server has been fully resolved.

The issue has been fully resolved.