Resolved

2026-03-16T16:00:00.000Z

Status: Resolved

EU Residency: Starting Saturday, March 14th at approximately 17:00 UTC, some calls were affected by connection failures, or connected with silent audio. This was fully resolved at 08:00 UTC on March 16th. Cross-Region: Starting Sunday, March 15th at approximately 01:00 UTC, some conversations experienced a 1 second delay to initial audio. In some cases, this caused disconnections due to how some SIP trunks handled the audio delay. This issue was fully resolved at 16:00 UTC on March 16th.

Affected components

Text to Speech (Operational)

Telephony (Operational)

Conversations (Operational)

Speech to Text (Operational)

RAG (Operational)

Other API endpoints (Operational)

UI (Operational)

Quality (Operational)