Write-up published
Resolved
The fix to resolve the missing conversation_id in Post Call Transcripts has been successfully deployed. A detailed RCA will be published later.
Identified
At 18:30 UTC, an unintentional change resulted in conversation_id not being included as a field within Post Call Transcript webhooks. As a temporary workaround, we advise consuming it from conversation_initiation_client_data.dynamic_variables.system__conversation_id, if possible.
We are currently working on a fix to address this.
