Affected components
Updates
Resolved
This issue is now fully resolved.
Mon, Jan 19, 2026, 04:33 PM
Monitoring
This issue has now been resolved, though we are continuing to monitor closely.
Mon, Jan 19, 2026, 04:07 PM(25 minutes earlier)
Identified
The issue has started occurring again, and the team is currently looking into it.
Mon, Jan 19, 2026, 12:52 PM(3 hours earlier)
Resolved
The degraded performance affecting knowledge base uploads and audio downloads on the Agents platform has been resolved.
Mon, Jan 19, 2026, 12:07 PM(45 minutes earlier)
Investigating
The Agents platform is experiencing degraded performance when uploading knowledge base documents and downloading audio. We are investigating the issue.
Mon, Jan 19, 2026, 10:52 AM(1 hour earlier)