Transcription issue related to EU residency on the Agents platform

Resolved·Partial outage

The issue related to transcription for EU residency server on the Agents platform has now been resolved.

Tue, Jan 13, 2026, 12:53 PM

(2 months ago)

Affected components

Jan 13, 2026, 11:02 AM

12:53 PM

Updates

Resolved

The issue related to transcription for EU residency server on the Agents platform has now been resolved.

Tue, Jan 13, 2026, 12:53 PM

Investigating

We are investigating an issue related to transcriptions for EU residency server on the Agents platform. As a temporary workaround, please change the ASR setting to Scribe in the agent settings.

Tue, Jan 13, 2026, 11:02 AM(1 hour earlier)