Affected components
Updates
Resolved
The issue related to transcription for EU residency server on the Agents platform has now been resolved.
Tue, Jan 13, 2026, 12:53 PM
Investigating
We are investigating an issue related to transcriptions for EU residency server on the Agents platform. As a temporary workaround, please change the ASR setting to Scribe in the agent settings.
Tue, Jan 13, 2026, 11:02 AM(1 hour earlier)