Affected components
Updates
Resolved
Our infrastructure team has successfully implemented a fix for the Automatic Speech Recognition (ASR) service on the Agents platform. The service is now fully operational.
Fri, Sep 19, 2025, 07:16 AM
Identified
We have identified an issue with Agents experiencing partial outage due to capacity issues in the Automatic Speech Recognition (ASR) service. Our infrastructure team is investigating the issue and working on a fix
Fri, Sep 19, 2025, 07:07 AM