Post-call webhooks failed to send
Resolved·Degraded performance

Post-call webhooks are fully operational.

Between 7:50 PM UTC and 09:52 PM UTC on July 9, some post-call webhooks (transcripts) failed to send due to a recent update. Post-call webhooks for audio were unaffected.

The problematic update was rolled back at 9:46 PM UTC, stopping new failures. Full call capacity was restored by 9:52 PM UTC. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.

Wed, Jul 9, 2025, 10:15 PM
(2 days ago)
·
Affected components
ConvAI
Updates

Resolved

Post-call webhooks are fully operational.

Between 7:50 PM UTC and 09:52 PM UTC on July 9, some post-call webhooks (transcripts) failed to send due to a recent update. Post-call webhooks for audio were unaffected.

The problematic update was rolled back at 9:46 PM UTC, stopping new failures. Full call capacity was restored by 9:52 PM UTC. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.

Wed, Jul 9, 2025, 10:15 PM