Agent SIP Conversation Disruption

Resolved·Partial outage

We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

Thu, Oct 8, 2026, 11:43 AM

(1 week ago)

·

Affected components

Oct 8, 2026, 10:21 AM

11:15 AM

Telephony

Updates

Resolved

We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

Thu, Oct 8, 2026, 11:43 AM

Investigating

We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.

Thu, Oct 8, 2026, 11:00 AM(43 minutes earlier)