{"page":{"id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","name":"ElevenLabs","url":"https://status.elevenlabs.io/","updated_at":"2026-08-27T13:08:26Z"},"incidents":[{"id":"01M11N6X4JVMHEBPWEH1ZT66QP","name":"Batch calling degraded in EU residency","status":"resolved","created_at":"2026-08-27T13:05:37Z","updated_at":"2026-08-27T13:08:26Z","resolved_at":"2026-08-27T13:08:26Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01M11NC1HMDZ32854QQ88B568D","body":"Latency has since decreased, and we are working on adding more alerts on our side to help us identify and respond to similar latency issues earlier.","created_at":"2026-08-27T13:08:26Z","display_at":"2026-08-27T13:08:26Z","incident_id":"01M11N6X4JVMHEBPWEH1ZT66QP","status":"resolved","updated_at":"2026-08-27T13:08:26Z"},{"id":"01M11N6X4J4TE0Q49CC5N702ZB","body":"Outbound Batch calls in the European residency experienced dispatch delays of up to 30 minutes between 08:00 and 11:00 UTC.","created_at":"2026-08-27T13:05:37Z","display_at":"2026-08-27T13:05:37Z","incident_id":"01M11N6X4JVMHEBPWEH1ZT66QP","status":"identified","updated_at":"2026-08-27T13:05:37Z"}]},{"id":"01M0ZH4T1MRRVESFTEF3AECJ8M","name":"Elevated latency on Text-to-Speech and Speech-to-Text Requests","status":"resolved","created_at":"2026-08-26T17:16:06Z","updated_at":"2026-08-26T23:13:50Z","resolved_at":"2026-08-26T23:13:50Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01M105KVFRJ2PM7AZZTEC0EZ6J","body":"The issue has been resolved. A root cause analysis will be shared shortly.","created_at":"2026-08-26T23:13:50Z","display_at":"2026-08-26T23:13:50Z","incident_id":"01M0ZH4T1MRRVESFTEF3AECJ8M","status":"resolved","updated_at":"2026-08-26T23:13:50Z"},{"id":"01M0ZK95TJQ3NCSMN3MGRZR74Q","body":"Latency has returned to baseline levels.","created_at":"2026-08-26T17:53:26Z","display_at":"2026-08-26T17:53:26Z","incident_id":"01M0ZH4T1MRRVESFTEF3AECJ8M","status":"monitoring","updated_at":"2026-08-26T17:53:26Z"},{"id":"01M0ZH4T1MASBHSMM1WDXDKTKD","body":"We are currently investigating the root cause.","created_at":"2026-08-26T17:16:06Z","display_at":"2026-08-26T17:10:00Z","incident_id":"01M0ZH4T1MRRVESFTEF3AECJ8M","status":"investigating","updated_at":"2026-08-26T17:30:48Z"}]},{"id":"01M0SFC3WQ2ZXS4TBFJ4J6J404","name":"Media not loading across several products","status":"resolved","created_at":"2026-08-24T08:49:41Z","updated_at":"2026-08-24T18:43:04Z","resolved_at":"2026-08-24T18:43:04Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01M0THAMJM0B17A6QNFEAVBMM3","body":"Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image \u0026 Video, Music and Dubbing products should now functional normally.","created_at":"2026-08-24T18:43:04Z","display_at":"2026-08-24T18:43:04Z","incident_id":"01M0SFC3WQ2ZXS4TBFJ4J6J404","status":"resolved","updated_at":"2026-08-24T18:43:04Z"},{"id":"01M0TC3XSB810C2FCJ460FY43D","body":"Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image \u0026 Video, Music and Dubbing.\n\nUntil the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products.\n\nWe'll continue to pass further updates as we track the deployment of this fix.","created_at":"2026-08-24T17:12:02Z","display_at":"2026-08-24T17:12:02Z","incident_id":"01M0SFC3WQ2ZXS4TBFJ4J6J404","status":"identified","updated_at":"2026-08-24T17:12:02Z"},{"id":"01M0T46KRQQ4YVD4NRH4Y82Q4X","body":"We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image \u0026 Video, Music and Dubbing.\n\nWe will pass further updates as we track the deployment of this fix.","created_at":"2026-08-24T14:53:41Z","display_at":"2026-08-24T14:53:41Z","incident_id":"01M0SFC3WQ2ZXS4TBFJ4J6J404","status":"identified","updated_at":"2026-08-24T14:53:41Z"},{"id":"01M0SS87GY7YY9TMEHEVXKSVNA","body":"The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.","created_at":"2026-08-24T11:42:20Z","display_at":"2026-08-24T11:42:20Z","incident_id":"01M0SFC3WQ2ZXS4TBFJ4J6J404","status":"identified","updated_at":"2026-08-24T11:42:20Z"},{"id":"01M0SMEC41J42GS9Z0E3ABSJ39","body":"We have located the cause of the elevated errors, and we are working on a fix.","created_at":"2026-08-24T10:18:18Z","display_at":"2026-08-24T10:18:18Z","incident_id":"01M0SFC3WQ2ZXS4TBFJ4J6J404","status":"identified","updated_at":"2026-08-24T10:18:18Z"},{"id":"01M0SFC3WQCEBB2NQPSYBATYRW","body":"We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image \u0026 Video, Music and Dubbing. We are actively investigating the cause.","created_at":"2026-08-24T08:49:41Z","display_at":"2026-08-24T08:49:41Z","incident_id":"01M0SFC3WQ2ZXS4TBFJ4J6J404","status":"investigating","updated_at":"2026-08-24T08:50:36Z"}]},{"id":"01M0AE4T3HKA8W8RV40CMX0PH1","name":"Inbound Twilio calls experiencing intermittent connection failures","status":"resolved","created_at":"2026-08-18T12:39:37Z","updated_at":"2026-08-18T12:43:32Z","resolved_at":"2026-08-18T12:43:32Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01M0AEC04V0RNHH3F2KQ3R732V","body":"Inbound calls are currently operational.","created_at":"2026-08-18T12:43:32Z","display_at":"2026-08-18T12:43:32Z","incident_id":"01M0AE4T3HKA8W8RV40CMX0PH1","status":"resolved","updated_at":"2026-08-18T12:43:32Z"},{"id":"01M0AE4T3H9DR16XEDWTB8BM2V","body":"From ~07:00 UTC, a small percentage (\u003c1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.","created_at":"2026-08-18T12:39:37Z","display_at":"2026-08-18T12:39:37Z","incident_id":"01M0AE4T3HKA8W8RV40CMX0PH1","status":"identified","updated_at":"2026-08-18T12:53:42Z"}]},{"id":"01KZ3FKH0XHVADMNP75ND4A6TQ","name":"Elevated error rates on TTS, STT APIs","status":"resolved","created_at":"2026-08-03T09:34:45Z","updated_at":"2026-08-03T09:36:38Z","resolved_at":"2026-08-03T09:36:38Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KZ3FPZP4GDKMDD2E56509ZBP","body":"The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.","created_at":"2026-08-03T09:36:38Z","display_at":"2026-08-03T09:36:38Z","incident_id":"01KZ3FKH0XHVADMNP75ND4A6TQ","status":"resolved","updated_at":"2026-08-03T09:36:38Z"},{"id":"01KZ3FKH0XS460ERBRBPVSNMRQ","body":"Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.","created_at":"2026-08-03T09:34:45Z","display_at":"2026-08-03T09:34:45Z","incident_id":"01KZ3FKH0XHVADMNP75ND4A6TQ","status":"identified","updated_at":"2026-08-03T09:34:45Z"}]},{"id":"01KYV2B0QVNEGQTSG5B0RES4B7","name":"SIP call failures","status":"resolved","created_at":"2026-07-31T03:08:59Z","updated_at":"2026-08-02T14:37:42Z","resolved_at":"2026-07-31T05:29:27Z","impact":"major","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KYWSKWFTMTVSCK2DMGCY158K","body":"After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.","created_at":"2026-07-31T19:15:01Z","display_at":"2026-07-31T19:00:00Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"resolved","updated_at":"2026-07-31T22:26:09Z"},{"id":"01KYWNFC0PP6E1MZKFEZE29P72","body":"Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.","created_at":"2026-07-31T18:02:39Z","display_at":"2026-07-31T18:02:39Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"identified","updated_at":"2026-07-31T18:02:39Z"},{"id":"01KYW5NWHRBM3BJP58V14J8A0B","body":"We have identified the root cause of the failed SIP calls and prepared a fix.","created_at":"2026-07-31T13:26:35Z","display_at":"2026-07-31T14:33:00Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"identified","updated_at":"2026-08-02T14:36:17Z"},{"id":"01KYW47GMSMKSJNRF2VPCVBHQJ","body":"Our team is still actively working to restore all calls and phone numbers to their normal working state.","created_at":"2026-07-31T13:01:16Z","display_at":"2026-07-31T13:01:16Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"identified","updated_at":"2026-07-31T13:01:16Z"},{"id":"01KYVXW3S68PS3B38Q8A4YNMHW","body":"Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.","created_at":"2026-07-31T11:10:11Z","display_at":"2026-07-31T11:12:00Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"identified","updated_at":"2026-08-02T14:35:24Z"},{"id":"01KYVPT2T1YN5ZW5PTH4S2CV64","body":"Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.","created_at":"2026-07-31T09:06:44Z","display_at":"2026-07-31T09:06:44Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"identified","updated_at":"2026-07-31T09:06:44Z"},{"id":"01KYVD59PXS7B0A810B338EREF","body":"Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.","created_at":"2026-07-31T06:18:06Z","display_at":"2026-07-31T06:18:06Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"investigating","updated_at":"2026-07-31T06:18:06Z"},{"id":"01KYVAC7C0J2K6H0P59EVSW3HB","body":"The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.","created_at":"2026-07-31T05:29:27Z","display_at":"2026-07-31T05:29:27Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"resolved","updated_at":"2026-07-31T05:29:27Z"},{"id":"01KYV5A0JH54C2V94GWPEQNC0P","body":"We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.","created_at":"2026-07-31T04:00:52Z","display_at":"2026-07-31T04:00:52Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"identified","updated_at":"2026-07-31T04:00:52Z"},{"id":"01KYV2B0QVWM6NYRFFZEZ91M4A","body":"Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.","created_at":"2026-07-31T03:08:59Z","display_at":"2026-07-31T03:08:59Z","incident_id":"01KYV2B0QVNEGQTSG5B0RES4B7","status":"investigating","updated_at":"2026-07-31T03:08:59Z"}]},{"id":"01KXQKJQMG5ASEB0QTCDJDP0F9","name":"Conversation History Not Showing Recent Calls (EU Residency) - All Conversation are appearing with a delay","status":"resolved","created_at":"2026-07-17T08:37:38Z","updated_at":"2026-07-17T09:22:37Z","resolved_at":"2026-07-17T09:22:37Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KXQP530E1E9YBX9EA1S78T0K","body":"The issue has been resolved. All the previous conversations should be visible now.","created_at":"2026-07-17T09:22:37Z","display_at":"2026-07-17T09:22:37Z","incident_id":"01KXQKJQMG5ASEB0QTCDJDP0F9","status":"resolved","updated_at":"2026-07-17T09:22:37Z"},{"id":"01KXQN4YQ1XR3WHN5253DPGHS6","body":"We have fixed the issue, all the conversations should become visible. We are monitoring the situation.","created_at":"2026-07-17T09:05:04Z","display_at":"2026-07-17T09:05:04Z","incident_id":"01KXQKJQMG5ASEB0QTCDJDP0F9","status":"monitoring","updated_at":"2026-07-17T09:05:04Z"},{"id":"01KXQKJQMG3TS4G6EBHZ9MG43F","body":"Conversations in the EU Residency are appearing in Conversation History with a smaller delay. However, nothing is lost; all the conversations are saved. We are working on a fix.","created_at":"2026-07-17T08:37:38Z","display_at":"2026-07-17T08:37:38Z","incident_id":"01KXQKJQMG5ASEB0QTCDJDP0F9","status":"investigating","updated_at":"2026-07-17T09:03:25Z"}]},{"id":"01KXGTP5D53KQR8KR087RQYZCA","name":"Speech Engine Conversation Failures","status":"resolved","created_at":"2026-07-14T17:27:09Z","updated_at":"2026-07-16T13:37:17Z","resolved_at":"2026-07-14T21:48:22Z","impact":"major","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KXH9MEBB2BK9574RNYSMSEZM","body":"We've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline.","created_at":"2026-07-14T21:48:22Z","display_at":"2026-07-14T21:48:22Z","incident_id":"01KXGTP5D53KQR8KR087RQYZCA","status":"resolved","updated_at":"2026-07-14T21:48:22Z"},{"id":"01KXGTP5D53KJTQBYB63R39VJP","body":"We've identified a recent release that is causing Speech Engine conversations to fail. We are currently working to address the issue.","created_at":"2026-07-14T17:27:10Z","display_at":"2026-07-14T11:52:00Z","incident_id":"01KXGTP5D53KQR8KR087RQYZCA","status":"identified","updated_at":"2026-07-14T17:38:11Z"}]},{"id":"01KX3Z1PRFJCPDVZXV544WJH5K","name":"WhatsApp outbound message failures","status":"resolved","created_at":"2026-07-09T17:33:14Z","updated_at":"2026-07-09T22:34:20Z","resolved_at":"2026-07-09T22:34:20Z","impact":"major","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KX4G91C0A7EYYRS436M78CNS","body":"The fix has been released. Outbound WhatsApp messaging is operating normally.","created_at":"2026-07-09T22:34:20Z","display_at":"2026-07-09T22:34:20Z","incident_id":"01KX3Z1PRFJCPDVZXV544WJH5K","status":"resolved","updated_at":"2026-07-09T22:34:20Z"},{"id":"01KX3Z1PRFA382HQRNGD0FSJG4","body":"Customers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out.","created_at":"2026-07-09T17:33:14Z","display_at":"2026-07-09T17:33:14Z","incident_id":"01KX3Z1PRFJCPDVZXV544WJH5K","status":"identified","updated_at":"2026-07-09T17:33:14Z"}]},{"id":"01KX1D5CGRYDFYM7DT50X9XT3R","name":"Increased Error Rate in US Region","status":"resolved","created_at":"2026-07-08T17:42:12Z","updated_at":"2026-07-08T17:42:12Z","resolved_at":"2026-07-08T17:04:00Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KX1D5CGRQ34MM24SFH5N5FE5","body":"We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence.","created_at":"2026-07-08T17:42:12Z","display_at":"2026-07-08T17:04:00Z","incident_id":"01KX1D5CGRYDFYM7DT50X9XT3R","status":"resolved","updated_at":"2026-07-08T17:42:12Z"}]},{"id":"01KWYCWTE8PPQVDGZ18NGRHAGH","name":"Image and Video Generation Errors","status":"resolved","created_at":"2026-07-07T13:39:48Z","updated_at":"2026-07-07T15:13:26Z","resolved_at":"2026-07-07T15:13:26Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KWYJ88HQ0R9YDMF4Q1MG57KR","body":"We have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix.","created_at":"2026-07-07T15:13:26Z","display_at":"2026-07-07T15:13:26Z","incident_id":"01KWYCWTE8PPQVDGZ18NGRHAGH","status":"resolved","updated_at":"2026-07-07T15:13:26Z"},{"id":"01KWYCWTE8B5YXCBW3Z5SVQG2M","body":"We are experiencing an increased error rate for generating images and videos. This will impact all services that rely on image and video generation, including Flows and Templates. We are looking into this and will post updates as they become available.","created_at":"2026-07-07T13:39:48Z","display_at":"2026-07-07T13:39:48Z","incident_id":"01KWYCWTE8PPQVDGZ18NGRHAGH","status":"investigating","updated_at":"2026-07-07T13:39:48Z"}]},{"id":"01KVZMDM3CDQDWXKSNMNQPBVWS","name":"Agent Tool Creation and Update Does not Save","status":"resolved","created_at":"2026-06-25T14:54:51Z","updated_at":"2026-06-25T17:04:50Z","resolved_at":"2026-06-25T17:04:50Z","impact":"major","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KVZVVM3RYZ3FCHXN58TQBSJH","body":"Our engineers were able to push a fix to resolve the failure to save when editing or creating Agent tools that include the Put, Patch, or Post methods in their configuration. We have validated that the tools are now able to be saved, and confirm full resolution.","created_at":"2026-06-25T17:04:50Z","display_at":"2026-06-25T17:04:50Z","incident_id":"01KVZMDM3CDQDWXKSNMNQPBVWS","status":"resolved","updated_at":"2026-06-25T17:04:50Z"},{"id":"01KVZMDM3CG73EM82MMHY7XX9C","body":"Currently, creating and updating agent tools when the tool has the Post, Put, and Patch methods in the tool configuration does not allow the tool to save. Our engineers have identified the core issue and are currently working to implement a fix.","created_at":"2026-06-25T14:54:51Z","display_at":"2026-06-25T14:54:51Z","incident_id":"01KVZMDM3CDQDWXKSNMNQPBVWS","status":"identified","updated_at":"2026-06-25T14:54:51Z"}]},{"id":"01KVAN0HCZMSNK5TB47SCDKYX0","name":"UI dubbing failures","status":"resolved","created_at":"2026-06-17T11:21:08Z","updated_at":"2026-06-17T17:49:09Z","resolved_at":"2026-06-17T17:49:09Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KVBB71DBVVWCR923YZ2E3A2M","body":"We have confirmed that dubbing request errors have fully returned to baseline.","created_at":"2026-06-17T17:49:09Z","display_at":"2026-06-17T17:49:09Z","incident_id":"01KVAN0HCZMSNK5TB47SCDKYX0","status":"resolved","updated_at":"2026-06-17T17:49:09Z"},{"id":"01KVAN0HCZT9WDHTT7KBVBNPV4","body":"We are aware of reports of intermittent issues affecting some UI dubbing requests and are actively investigating. The platform remains available, and no broader impact to the UI has been identified at this time.","created_at":"2026-06-17T11:21:08Z","display_at":"2026-06-17T11:21:08Z","incident_id":"01KVAN0HCZMSNK5TB47SCDKYX0","status":"investigating","updated_at":"2026-06-17T11:21:08Z"}]},{"id":"01KVAYJ9TWPD5SW7AA58BDBE19","name":"Issues with logging in to the website for certain users","status":"resolved","created_at":"2026-06-17T14:08:07Z","updated_at":"2026-06-17T14:28:04Z","resolved_at":"2026-06-17T14:27:00Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KVAZMW4BF2GZS38SVX5XM34N","body":"The issue has been resolved, the users can now login normally.","created_at":"2026-06-17T14:27:00Z","display_at":"2026-06-17T14:27:00Z","incident_id":"01KVAYJ9TWPD5SW7AA58BDBE19","status":"resolved","updated_at":"2026-06-17T14:27:00Z"},{"id":"01KVAYJ9TW9012MKB2Z48C9NVQ","body":"We are currently investigating an issue where certain users are unable to log in to the website.","created_at":"2026-06-17T14:08:07Z","display_at":"2026-06-17T12:49:00Z","incident_id":"01KVAYJ9TWPD5SW7AA58BDBE19","status":"investigating","updated_at":"2026-06-17T14:28:14Z"}]},{"id":"01KTQXHPZFB313H2QJPEDTMGRW","name":"TTV - Elevated 500 error rates","status":"resolved","created_at":"2026-06-10T04:44:45Z","updated_at":"2026-06-10T06:38:43Z","resolved_at":"2026-06-10T06:38:43Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KTR42D20RRF8Q4SFVWY1RQ5H","body":"We've confirmed that the issue has been resolved with our upstream provider and error rates have remained stable at zero.","created_at":"2026-06-10T06:38:43Z","display_at":"2026-06-10T06:38:43Z","incident_id":"01KTQXHPZFB313H2QJPEDTMGRW","status":"resolved","updated_at":"2026-06-10T06:38:43Z"},{"id":"01KTR2270F93KC059MVA1CJ61W","body":"Error rates have returned to zero, and we are continuing to monitor performance to ensure stability.","created_at":"2026-06-10T06:03:40Z","display_at":"2026-06-10T06:03:40Z","incident_id":"01KTQXHPZFB313H2QJPEDTMGRW","status":"monitoring","updated_at":"2026-06-10T06:03:40Z"},{"id":"01KTQXHPZF6HBNNZQSKPJ5J3Y8","body":"We are currently investigating an issue stemming from an upstream provider which is affecting Text to Voice (TTV), where some generations are failing with a 500 error.","created_at":"2026-06-10T04:44:45Z","display_at":"2026-06-10T04:44:45Z","incident_id":"01KTQXHPZFB313H2QJPEDTMGRW","status":"identified","updated_at":"2026-06-10T04:44:45Z"}]},{"id":"01KTA5BR52AFJKARX43M1PPT64","name":"OpenAI Image and Video Model Failures","status":"resolved","created_at":"2026-06-04T20:31:56Z","updated_at":"2026-06-04T20:31:56Z","resolved_at":"2026-06-04T20:28:00Z","impact":"major","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KTA5BR52AXRQYDEB0PHE09W9","body":"Starting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day.","created_at":"2026-06-04T20:31:56Z","display_at":"2026-06-04T20:28:00Z","incident_id":"01KTA5BR52AFJKARX43M1PPT64","status":"resolved","updated_at":"2026-06-04T20:31:56Z"}]},{"id":"01KT2VAY5ES6P0PJTE4Z0BCGHF","name":"Transient STT/STS Errors","status":"resolved","created_at":"2026-06-02T00:22:03Z","updated_at":"2026-06-02T07:45:45Z","resolved_at":"2026-06-02T07:45:45Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KT3MQCH9MR5RKN0XFTBNJ15F","body":"The incident has been resolved. The root cause of the problem was a GCP incident affecting I/O on certain VM types in one of the zones we are using. As a result, some nodes in our clusters were affected.","created_at":"2026-06-02T07:45:45Z","display_at":"2026-06-02T07:45:45Z","incident_id":"01KT2VAY5ES6P0PJTE4Z0BCGHF","status":"resolved","updated_at":"2026-06-02T07:45:45Z"},{"id":"01KT2YFSZKE1RQV5EGKG4XMWGQ","body":"We are monitoring an issue that caused transient errors for a small number of customers using Speech-to-Text and Speech-to-Speech services.","created_at":"2026-06-02T01:17:08Z","display_at":"2026-06-02T01:17:08Z","incident_id":"01KT2VAY5ES6P0PJTE4Z0BCGHF","status":"monitoring","updated_at":"2026-06-02T01:17:08Z"},{"id":"01KT2VAY5EEA091RRJ71R5DKVN","body":"We are currently investigating an issue causing transient errors for a small subset of customers using Speech-to-Text (STT) and Speech-to-Speech (STS). We will provide updates as our investigation progresses.","created_at":"2026-06-02T00:22:03Z","display_at":"2026-06-02T00:22:03Z","incident_id":"01KT2VAY5ES6P0PJTE4Z0BCGHF","status":"investigating","updated_at":"2026-06-02T00:22:03Z"}]},{"id":"01KSQAMVB5HMHCFTGECZZB1PYP","name":"Small number of Eleven V3 TTS generations returning 429s on the Global Residency Server","status":"resolved","created_at":"2026-05-28T12:58:43Z","updated_at":"2026-05-28T14:38:01Z","resolved_at":"2026-05-28T12:10:00Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KSQAMVB5J1MGSWZG81BA8HQW","body":"The incident was resolved.","created_at":"2026-05-28T12:58:43Z","display_at":"2026-05-28T12:10:00Z","incident_id":"01KSQAMVB5HMHCFTGECZZB1PYP","status":"resolved","updated_at":"2026-05-28T12:58:43Z"},{"id":"01KSQAMVB5T3YSCTHJ4X3B81F4","body":"We recently identified an issue where a smaller number of Eleven V3 TTS generations were returning 429s on the global residency server. This affected users on lower priority tiers. The service has since been fully restored and is operating normally.","created_at":"2026-05-28T12:58:43Z","display_at":"2026-05-28T11:53:00Z","incident_id":"01KSQAMVB5HMHCFTGECZZB1PYP","status":"identified","updated_at":"2026-05-28T14:37:40Z"}]},{"id":"01KSNPHXTB32AMA6SREQYGNB19","name":"Failures in Exports of Studio and Dubbing projects","status":"resolved","created_at":"2026-05-27T21:48:21Z","updated_at":"2026-05-27T22:08:23Z","resolved_at":"2026-05-27T22:08:23Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KSNQPK4TVGARMMNMB26TA0QZ","body":"The issue has been resolved, and exports should now be working as expected. ","created_at":"2026-05-27T22:08:23Z","display_at":"2026-05-27T22:08:23Z","incident_id":"01KSNPHXTB32AMA6SREQYGNB19","status":"resolved","updated_at":"2026-05-27T22:08:23Z"},{"id":"01KSNPHXTB99677YQYSMVYXGA0","body":"We’ve identified the issue causing failures in Studio and Dubbing exports. We’re currently scaling resources to mitigate the impact.","created_at":"2026-05-27T21:48:21Z","display_at":"2026-05-27T19:00:00Z","incident_id":"01KSNPHXTB32AMA6SREQYGNB19","status":"identified","updated_at":"2026-05-27T21:51:11Z"}]},{"id":"01KSN11TXNPK8FJ99M18HYAK3X","name":"Plan Upgrade Delay","status":"resolved","created_at":"2026-05-27T15:32:34Z","updated_at":"2026-05-27T19:15:17Z","resolved_at":"2026-05-27T19:15:17Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KSNDSN20WAQYWY4NPKSZBFDD","body":"Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.","created_at":"2026-05-27T19:15:17Z","display_at":"2026-05-27T19:15:17Z","incident_id":"01KSN11TXNPK8FJ99M18HYAK3X","status":"resolved","updated_at":"2026-05-27T19:15:17Z"},{"id":"01KSN5EBPGWAPHQ48YK221P8H0","body":"We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it.","created_at":"2026-05-27T16:49:19Z","display_at":"2026-05-27T16:49:19Z","incident_id":"01KSN11TXNPK8FJ99M18HYAK3X","status":"identified","updated_at":"2026-05-27T16:49:19Z"},{"id":"01KSN11TXNS970E9GS71Y7SMWZ","body":"We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.","created_at":"2026-05-27T15:32:34Z","display_at":"2026-05-27T15:32:34Z","incident_id":"01KSN11TXNPK8FJ99M18HYAK3X","status":"investigating","updated_at":"2026-05-27T15:32:34Z"}]},{"id":"01KSF8GPQS45YNXS1GE0M8DRFB","name":"Intermittent 500 Errors in Text-to-Speech (TTS) Generation","status":"resolved","created_at":"2026-05-25T09:47:35Z","updated_at":"2026-05-25T09:57:02Z","resolved_at":"2026-05-25T09:35:00Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KSF9213GBZW9RMSB2STY3QK4","body":"The issue affecting Text-to-Speech (TTS) generation, which was causing intermittent 500 errors, has been resolved. The service is now operating normally.","created_at":"2026-05-25T09:57:02Z","display_at":"2026-05-25T09:35:00Z","incident_id":"01KSF8GPQS45YNXS1GE0M8DRFB","status":"resolved","updated_at":"2026-05-25T10:15:04Z"},{"id":"01KSF8GPQSNCF4WNJNPHZ49Z6J","body":"We are currently investigating an issue affecting TTS, where some generations are failing with a 500 error.","created_at":"2026-05-25T09:47:35Z","display_at":"2026-05-25T09:02:00Z","incident_id":"01KSF8GPQS45YNXS1GE0M8DRFB","status":"monitoring","updated_at":"2026-05-25T10:14:37Z"}]},{"id":"01KRQVQPKYHJ3QZ1ZXY581ZZ1Q","name":"EU Residency: Scribe V1 downtime","status":"resolved","created_at":"2026-05-16T07:41:40Z","updated_at":"2026-05-16T07:43:18Z","resolved_at":"2026-05-16T07:43:18Z","impact":"major","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KRQVTNRQMTGHQS6B554QW9HG","body":"The issue has been resolved and error rates are back to normal.","created_at":"2026-05-16T07:43:18Z","display_at":"2026-05-16T07:43:18Z","incident_id":"01KRQVQPKYHJ3QZ1ZXY581ZZ1Q","status":"resolved","updated_at":"2026-05-16T07:43:18Z"},{"id":"01KRQVQPKYQ1CTGX6W2QJYPXVE","body":"Scribe V1 mode experienced a complete downtime in EU residency only.","created_at":"2026-05-16T07:41:40Z","display_at":"2026-05-16T07:41:40Z","incident_id":"01KRQVQPKYHJ3QZ1ZXY581ZZ1Q","status":"identified","updated_at":"2026-05-16T07:41:40Z"}]},{"id":"01KRNEHFTPMY0HWNAYGWZAM5X3","name":"EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server","status":"resolved","created_at":"2026-05-15T09:12:36Z","updated_at":"2026-05-15T15:55:55Z","resolved_at":"2026-05-15T09:42:51Z","impact":"major","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KRNG8W7J9VFE6RQM3NESME70","body":"The issue has been resolved. We will publish a public write-up on this status page once the investigation is completed.","created_at":"2026-05-15T09:42:51Z","display_at":"2026-05-15T09:42:51Z","incident_id":"01KRNEHFTPMY0HWNAYGWZAM5X3","status":"resolved","updated_at":"2026-05-15T09:42:51Z"},{"id":"01KRNFHQQ2K1Z5R2WZ7B4SEFG1","body":"We have released an update, and the error rate is back to normal. We are currently monitoring the situation.","created_at":"2026-05-15T09:30:13Z","display_at":"2026-05-15T09:30:13Z","incident_id":"01KRNEHFTPMY0HWNAYGWZAM5X3","status":"monitoring","updated_at":"2026-05-15T09:30:13Z"},{"id":"01KRNEHFTPJ2HSS561ZAD3H4BX","body":"We are currently investigating an issue with the Agents platform, TTS and Scribe in the EU residency server.","created_at":"2026-05-15T09:12:36Z","display_at":"2026-05-15T09:12:36Z","incident_id":"01KRNEHFTPMY0HWNAYGWZAM5X3","status":"investigating","updated_at":"2026-05-15T09:15:04Z"}]},{"id":"01KRGTF490YC8ZW32GZ9QWRYEW","name":"EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter","status":"resolved","created_at":"2026-05-13T14:04:50Z","updated_at":"2026-05-13T19:05:05Z","resolved_at":"2026-05-13T19:05:04Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KRHBMWP3E4S5VXEB5KSJW795","body":"We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.","created_at":"2026-05-13T19:05:05Z","display_at":"2026-05-13T19:05:04Z","incident_id":"01KRGTF490YC8ZW32GZ9QWRYEW","status":"resolved","updated_at":"2026-05-13T19:05:05Z"},{"id":"01KRH2JJASG53ZAVJZEDJ89W3A","body":"We've identified the source of the issues affecting EU residency STT requests that use the _source_url_ parameter or the deprecated _cloud_storage_url_ parameter. STT requests that do not transcribe audio from a URL remain unaffected.\n\nWe are currently working to publish a release to address the root cause of the issue.","created_at":"2026-05-13T16:26:31Z","display_at":"2026-05-13T16:26:31Z","incident_id":"01KRGTF490YC8ZW32GZ9QWRYEW","status":"monitoring","updated_at":"2026-05-13T16:26:31Z"},{"id":"01KRGWQE23QJCJ058M73031JAH","body":"We continue to see an increased error rate for STT API calls in EU residency workspaces that use the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter.\n\nWe are working to resolve this issue as soon as possible and will post further updates as they become available.","created_at":"2026-05-13T14:44:19Z","display_at":"2026-05-13T14:44:19Z","incident_id":"01KRGTF490YC8ZW32GZ9QWRYEW","status":"investigating","updated_at":"2026-05-13T16:15:20Z"},{"id":"01KRGTF490C9TYG1H5W2MDXHPA","body":"We are currently observing elevated error rates for a subset of STT API calls in EU residency workspaces. The errors only affect requests using the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter that request a file from a URL. \n\nWe are investigating and will post updates as they become available.","created_at":"2026-05-13T14:04:50Z","display_at":"2026-05-13T14:04:50Z","incident_id":"01KRGTF490YC8ZW32GZ9QWRYEW","status":"investigating","updated_at":"2026-05-13T16:12:17Z"}]},{"id":"01KRE9FAGN3YPVW6PXA3EVZ622","name":"EU Residency: Elevated error rates for ASR","status":"resolved","created_at":"2026-05-12T14:29:22Z","updated_at":"2026-05-12T15:31:48Z","resolved_at":"2026-05-12T15:31:48Z","impact":"minor","page_id":"01JJM5RKYAEEAMBKYSDC0AAQ6Y","incident_updates":[{"id":"01KRED1NAHXXV0ZFVA5GTH3EEB","body":"We've tracked error rates and latency as they have returned to baseline, and confirm full resolution of the ASR issues affecting the EU Residency region.","created_at":"2026-05-12T15:31:48Z","display_at":"2026-05-12T15:31:48Z","incident_id":"01KRE9FAGN3YPVW6PXA3EVZ622","status":"resolved","updated_at":"2026-05-12T15:31:48Z"},{"id":"01KREARTY04PZ0523JRGRSR760","body":"We have observed improvements in error rates and latency, and are continuing to monitor to ensure full resolution.","created_at":"2026-05-12T14:52:02Z","display_at":"2026-05-12T14:52:02Z","incident_id":"01KRE9FAGN3YPVW6PXA3EVZ622","status":"monitoring","updated_at":"2026-05-12T14:52:02Z"},{"id":"01KRE9FAGNTVHVGF2BS25A0M9S","body":"In the European Residency region only, we are observing increased error rates and latency for ASR requests.","created_at":"2026-05-12T14:29:22Z","display_at":"2026-05-12T14:29:22Z","incident_id":"01KRE9FAGN3YPVW6PXA3EVZ622","status":"investigating","updated_at":"2026-05-12T14:30:39Z"}]}]}